Billing
How much does a subscription cost?
How do I pay for my subscription?
I want to cancel my membership. How do I do this?
Can I receive an invoice for my facility?
Can I receive a receipt for my payments?
Do you offer discounts for multi-facility accounts?

Technical Support
Why do you use Acrobat Reader?
I cannot open the Acrobat Reader files?
I cannot print the files when I open them?
Why can't I save the changes I made?
A blank page appears when I try to open the Acrobat Reader files?

MEMBERSHIP

How does the membership work?
If you register online with any major credit card, you will be prompted to choose a username and password. These will allow you to log-in from the "Member Log-In" section, giving you access to all of the resources available through Activity Connection. If you are paying for your membership by check with an invoice, you will receive an email containing your username and password once we receive your payment. back to top

Can I use the site from home?
Yes, when you purchase a subscription for yourself or receive one for your facility you will have access to the site from work and home. Simply use your assigned username & password to log-in. back to top

When does my membership expire?
Depending on what type of payment schedule you have chosen, your membership will become inactive on the first day after the cycle that you have paid for. Credit card memberships are automatically renewed until cancelled by the member. Therefore, as long as your information is current you won't have to worry about re-registering. If you ever want to know when your membership renews, just drop us an email at customer.servce@activityconnection.com and make sure to include the full name that your account is under. back to top

I am located outside the U.S. Can I still register with Activity Connection?
Yes, however there are some considerations. The preferred method is to pay by credit card. This is the least expensive, fastest & easiest way to register. How this will work is that your credit card company will automatically convert the amount depending on the exchange rate at the time of purchase. If this is not an option, you can request an invoice. When making an invoice request, please note that the invoice will be in US Dollars. This is done because the exchange rates can change on a daily basis, and the amount could be different from the time that you request the invoice and the time that we receive your payment. When making payment by mail, the best method is a postal money order in U.S. dollars. If you must pay by check in a non U.S. currency please contact customer.service@activityconnection.com for additional costs and procedures. back to top

Do you have a sample month available?
Yes, if you would like to browse the sections before becoming a member please click on the "Free Preview" button on the left of the homepage for a sample month. back to top

BILLING

How much does a subscription cost?
The cost for a one month membership to Activity Connection is $14.95 U.S. dollars. You can also purchase an annual membership for a total of $143.40 (a savings of $36 compared to the monthly cost). back to top

How do I pay for my subscription?
You can register on-line with any major credit card, or you can request an invoice and send a check/money order via the mail. back to top

I want to cancel my membership. How do I do this?
If at any time you decide that you would like to cancel you membership, you can either use the "Account Management" link after you login, or you can email us at customer.service@activityconnection.com. When contacting us about your account, make sure to include the full name that your account was created under. Once we receive your request, we will set your account to no longer renew, and it will become inactive after the time for which you have already paid.

Can I receive an invoice for my facility?
We are happy to generate custom invoices for any facilities. Please refer to this page for specific information. All invoices are generated within one business day and then e-mailed as an Acrobat Reader attachment. back to top

Can I receive a receipt for my payments?
We are more than happy to generate any receipts that you may need. Simply email invoice.accounts@activityconnection.com with the name that your account is under, and the receipts that you need. We will then email you back with the receipts attached. Make sure to include your information, as we need to verify your payments before we can generate a receipt for you.

Do you offer discounts for multi-facility accounts?
Yes, we do offer discounts for multiple facility accounts. Please contact corporate.accounts@activityconnection.com with the number of facilities that you are interested in signing up, and we will contact you with a price quote and additional information. back to top

TECHNICAL SUPPORT

Why do you use Acrobat Reader?
We have researched many other options for distributing our on-line content, and this program is the most widely available and consistent. It allows us to provide printable documents to every computer (mac or pc) with the knowledge that it will look the same every time. back to top

I cannot open the Acrobat Reader files?
Most often this is a result of not having the most current version of Acrobat Reader installed on you computer. If you visit this link you can download the latest version free of charge. If you are still experiencing problems after this has been installed please contact tech.support@activityconnection.com with a detailed message of the problem you are encountering. back to top

I cannot print the files when I open them?
This is caused if you press or select print from your internet browser instead of the Acrobat Reader program. You will see another printer icon directly above the page, and this is the one that will allow you to print the pages. back to top

Why can't I save the changes I made to the PDF files?
This is a feature that is not available with the free version of Adobe Acrobat Reader. You must print your information before you close the file. If you are working on calendars or newsletters, you may want to use the Word version that we offer and save your files to your computer. back to top